Patient Resources

Everything you need to know.

You are our priority. We want you to feel welcome, well informed, and have access to the information and resources you need for a smooth transition into your Physical, Occupational, and in South Carolina, Hand therapy. We have included essential forms, downloadable information, common questions, and answers in our FAQ section. With a Patient First Mission and 99.9 % patient satisfaction, we are the most trusted therapy provider in South Carolina and Tennessee. Please contact us directly if you have a question or concern that we have not addressed. The Difference is Excel Rehab & Sports.

In South Carolina and Tennessee, by law, you are not required to have a referral from your doctor. Most insurance plans allow for up to 15 therapy visits or 30 days of Physical, Occupational or, in South Carolina, Hand Therapy treatment, whichever comes first.

What does this mean for me in SC & TN?

South Carolina and Tennessee are Direct Access states. Having Direct Access means that you have a choice in where and when you receive your Physical, Occupational or Hand Therapy. If your doctor does not prescribe therapy as part of your recovery, and you are experiencing pain, you can choose to contact us directly and schedule an evaluation. We will assess your condition and discuss a treatment plan that would be best suited for your condition and recovery.

We want your first day to be smooth, informative and productive.

  • When you arrive, you will register with our friendly front office staff. They will help you navigate the insurance process and treatment program so you can focus on your recovery.
  • You will meet with your physical therapist for the initial evaluation.
  • During the evaluation your therapist will ask questions about your medical history, current pain, or injury. Open communication helps us understand your problem.
  • Your movement, strength, coordination, and much more will be evaluated. Our purpose is to help you, so please ensure you communicate to your therapist if anything is hurting or bothering you during the examination.
  • Your therapist will recommend and prepare a course of treatments to ensure the quickest recovery and the best results. Your therapist will discuss the recommendations with you.
  • There will be some treatments performed the first day to get you started on your road to recovery. However, during the next visit you will get into the full swing of your treatment plan.
  • You will schedule your series of visits with the front desk. The amount of therapy needed will be discussed with you, depending on the recommendations of your therapist. We offer many convenient appointment times, however prime times can become busy, so it is best to book ahead as much as possible.
  • Your therapist will write up their findings and treatment plan to submit to your referring physician or other medical professional who you choose.
  • If you have any questions at anytime, please don’t hesitate to call. We want to ensure your satisfaction and full recovery.

 

We accept most insurance, Medicare, Medicaid, and multi-group plans and work hard to make essential care attainable to those with financial constraints. The personal impact, both financially and psychologically, of lost income and productivity after a workplace injury most often will exceed the medical cost. When there is an on the job injury, we are sensitive to impact on daily life, and are intently focused on helping the injured worker return to their productive and fulfilling work and personal life. For our Workers Comp patients, we provide the following:
  • Physical and Occupational Therapy, and Hand Therapy in SC
  • Functional Capacity Evaluations (FCEs)
  • Comprehensive Upper Extremity Evaluation (CUEE)
  • Work Conditioning and Work Hardening
  • Quick and efficient scheduling
  • Clear and concise communication between all parties and the patient return-to-work focused treatment plans

At Excel Rehab & Sports we want to maximize your time with us. Prior to your first visit, please click on the applicable form below, fill out and submit online.

In-Clinic or At-Home Visit Intake Form:

New Evaluation English (Fill out online or Download, print and bring with you)
Nueva Cita – Espanol (Completar en Línea o Descargar)

Before Your First Visit:

  • Make a list of questions that you have to discuss on your first visit.
  • List signs and symptoms that can be of importance to the therapist.
  • Have in writing key past medical history, previous treatments, current medications, and other important information.
  • Please call our office to verify your insurance benefits.
  • Arrive 15 minutes early for your first appointment.
  • Bring with you a copy of your insurance card and a photo ID.
We take your privacy seriously. The Excel Rehab & Sports Privacy Notice describes how your medical information may be used and disclosed and how you can access to this information. Please take the time to review this information carefully. By reading and signing this Privacy Notice, you are stating that you fully understand your rights, and authorize and consent to the use and disclosure of your protected health information as indicated within the document. If you do not authorize or consent to the disclosures as indicated, please notify Excel prior to your first appointment so you may speak with the Privacy Officer. If you desire a copy of the notice for your records, it will be provided to you upon request.

Download the Privacy Policy – English
Download the Privacy Policy – Spanish

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We are here to help you.
Please call us with any questions.

FIND YOUR CLINIC

SOUTH CAROLINA
Hours: M-F 8 am – 5 pm
501 Forest Lane, Suite A
Clemson, SC 29631

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Phone: (864) 654-2001
Fax: (800) 305-7112
Hours: M-F 8 am – 5 pm
1664 E Main St.
Easley, SC 29640

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Phone: (864) 654-2001
Fax: (800) 305-7112
Hours: M-F 8 am – 5 pm
11091 North Radio Station Road
Seneca, SC 29678

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Phone: (864) 654-2001
Fax: (800) 305-7112
TENNESSEE
Hours: M-F 8 am – 6 pm
313 Manufacturers Rd.
Suite C215
Chattanooga, TN 37405

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Phone: (423) 254-5461
Fax: 800-385-7439
Hours: M-F 8 am – 6 pm
2158 Northgate Park Ln.
Suite 200
Chattanooga, TN 37415

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Phone: (423) 254-5461
Fax: 800-385-7439
Hours: M-F 8 am – 6 pm
7443 Commons Blvd.
Suite 112
Chattanooga, TN 37421

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Phone: (423) 254-5461
Fax: 800-385-7439

Hours: M-F 8 am – 6 pm
862 Callen Ln.
Suite 100
Cleveland, TN 37312

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Phone: (423) 254-5461
Fax: 800-385-7439